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Digital nameplate, information on coupling filling, operating manuals, tutorials, troubleshooting, Webshop and other services in a user-friendly format on smartphones and tablets.
The TurboGuide Mobile app by Voith aims to assist with the efficient and comprehensive management of constant-fill fluid couplings. App users can conveniently view all relevant data on the filling quantity of the coupling via smartphone or tablet. Moreover, the app provides access to operating manuals, tutorials, troubleshooting, and the Voith Turbo Webshop. Since it is not uncommon for several fluid couplings to be in operation at a company, TurboGuide Mobile helps provide an overview of the existing coupling fleet.
The way the app works is very straightforward. Every coupling can be captured by scanning the QR code. Alternatively, the user can also enter the serial number. The app will then present data for the specific coupling like filling volume, filling angle, power, speed, or operating fluid.
“Fast and uncomplicated information procurement is becoming increasingly important. Our customers no longer want to laboriously wade through hundreds of pages of operating manuals, only to spend minutes reading through individual chapters, such as the filling procedure,” says Thomas Ohr, Product Manager TurboGuide at Voith. The app therefore includes an integrated tutorial, for example, which clearly explains how to perform a level check or the initial filling of the coupling. In conjunction to this, the smartphone’s gyrometer function can be used as a tool to calculate the necessary filling volume. “This new kind of method is currently the technical highlight of the app,” Ohr emphasizes.
And if the information provided by the TurboGuide Mobile occasionally doesn’t help solve the problem, the user can contact Voith’s phone service support directly from the app, 24 hours a day and seven days a week.
The TurboGuide Mobile app, developed by Voith and programmed by the Munich-based start-up Knowron, is now available from Google Play and the Apple App Store.