How do smart glasses work?
MAN Energy Solutions’ smart glasses, PrimeServ EyeTech, facilitate remote inspections, support, and quality checks. They provide wearers with a heads-up display that overlays relevant information into their field of view so users can access real-time data, instructions, and visual aids while keeping their hands free to perform tasks.
“The primary goal behind developing these smart glasses was to reduce reaction time and travel costs, ensuring fast assistance whenever needed,” said Roland Kabitzke, Manager of Learning & Development at MAN Energy Solutions.
What recent upgrades have been made?
Continual developments and refinements are made to the smart glasses while a close partnership with the service provider ensures improvements.
“The next step in our journey is integrating the solution into our existing systems, which will lower the barrier for usage,” Kabitzke said. “Once our PrimeServ EyeTech is integrated into Outlook, creating an invitation for a remote inspection call will be easier and faster. Users will be able to send a calendar invite with just one click. Additionally, integrating it with our ticketing system will enable us to connect all footage—pictures, videos, annotations, etc.—to a defined service case, streamlining the troubleshooting and documentation process.”
How do they work to enhance/support AR?
Smart glasses play a crucial role in enhancing AR experiences. They provide an immersive platform where customers can access additional content such as live annotations, pictures, drawings, or screen shares. By overlaying digital information into the user’s field of view, smart glasses integrate virtual and real-world elements naturally and intuitively.